Raby Suncrest Katell Electric Stove

Raby electric suite finished in white complete with a contemporary wide screen electric fire 1kW - 2kW heat output, thermostatic control and flat wall fixing. Ecodesign compliant.

REFUND POLICY Online Purchases: Your Right To Cancel In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights. You may not cancel orders for the following types of products: Electrical/Technical products which have been unsealed Customised or bespoke products Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of products whilst they are in your possession. You will receive a full refund of the purchase price of the products – delivery and collection costs will not be refunded. This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office. How To Return A Product: Request a collection via Katell Customer Services Please be aware that our collection service is an all-day service running from 8am–6pm, Monday to Friday, and we cannot advise on collection timeslots. We can accept goods back if: The goods are in a resalable condition The goods have not been opened and are unused Please ensure that the goods are suitably packed for collection, either in the original box or suitable packaging. You will need to let our Sales Team know the following: What available collection dates are suitable for you The order number The collection address To arrange a collection please contact a member of our Sales Team. If you are not at home when we try to collect, we reserve the right to deduct from your refund or charge your credit card the direct costs to us of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000. Once the goods are returned to us it will take 24–48 hours to process the return. Your refund will then be processed to the original payment method within 3–5 working days, or 24–48 hours if paid via PayPal. Return the product to our Head Office Whether you bought the product in store, online or over the phone, most of our products can be returned to our Head Office. You will need to take your receipt, or online order confirmation as proof of purchase. Once you have returned your online goods to us your return will be processed within 48 hours and your refund will then be processed to the original payment method within 5 working days. What Gets Refunded: If you are returning the item to our Head Office, a refund for the purchase price of the product will be issued, less any relative discount applied to the original order. If you would like Katell to arrange a collection of the item, a refund for the purchase price of the product, less any relative discounts applied to the original order and less any collection charges. Any FREE items included as part of the original order must also be returned in order to receive a refund. If any items are not returned, we reserve the right to deduct this from the value of the refund. If your cancellation request is received before your order has been sent, we will issue you with a full refund. If your order has been despatched already, a cancellation charge of 50% of the delivery fee will be charged. If any items are not returned, we reserve the right to deduct this from the value of the refund. Faulty Products & Recalls: Damaged Products We are sorry to hear that your order has arrived in a damaged condition. As we are sure you will appreciate, this is not what we wish for our customers. To enable us to resolve this for you, please provide our Sales Team with the following information as soon as possible: An image of the damaged item for our investigations Images of any damaged packaging The order number A description of the damage If you would prefer a replacement item (stock prevailing), or a refund Product codes What available collection dates are suitable for you Collection address Please contact our Sales Team with this information. Faulty Products within 30 Days If any product you purchase develops a fault within 30 days, we will offer an exchange, refund or repair as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should contact our Sales Team to arrange a collection for your item. Our policy on faulty products does not affect your statutory rights. Faulty Products within 1 Year For Products Delivered by Katell We are sorry to hear that your goods have developed a fault. As we are sure you will appreciate, this is most definitely not what we wish for our customers. If within 1 year of purchase you return the product with your order confirmation and, provided the fault is not due to customer negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to you. This does not affect your statutory rights. If you believe your goods are faulty our Sales Team will be able to arrange a collection of the faulty goods. To enable us to resolve this for you as quickly as possible, please provide our Sales Team with the following information: An image of the faulty goods for our investigations Product code Order number A description of the fault If you would prefer a replacement item (stock prevailing) or refund What available collection dates are suitable for you Collection address Please contact our Sales Team with this information. If a faulty item is deemed to be caused by negligence, no refund (Product, delivery charge, nor return Recalls In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.