Description
Bringing the compact electric fire into the 21st century.
A revolutionary take on a classic fire, the Opulus 16” brings the ultra-sharp, realistic flames from our Real Flame TechnologyTM to a 16” fire.
This technology adds extra visual depth to the fuel bed creating an immersive effect completing the premium impression.
Warranty Information
PLEASE NOTE: The first 2 years are parts and labour, and the extended 3 years are parts only.
These large format electric fires come with a two-year parts and labour warranty, with the option of extending the parts warranty for a further three years if you fill in your warranty registration online within one month of purchasing your product. In all cases regarding warranty please refer in the first instance to the retailer where you bought the fire. They are experienced and qualified to offer assistance, to hopefully resolve the issue or escalate to Charlton and Jenrick on your behalf. Terms, Conditions & Exclusions of the Extended Warranty
1. The warranty is void if damage caused by incorrect installation where the fire has not been installed in accordance with the Charlton & Jenrick installation manual or if the installation does not conform to local building, fire, and safety regulations.
2. The appliance must be cleaned regularly to avoid any dust or debris build up within the fire that could cause operational issues. Damage resulting from the product not being adequately maintained will result in voiding the warranty (Please see your Charlton & Jenrick Installation and Operating Instructions for further information on how to service and maintain your Electric appliance).
3. This warranty is not transferable and relates to the original installation only and solely for the benefit of the original purchaser. Proof of purchase will be required.
4. The Registration must be correctly filled in online within one month of the product purchase date.
5. The warranty is void if the fire has been subjected to misuse, an accident or been modified by any person other than the authorised employee or authorised representative of Charlton & Jenrick.
The Warranty Specifically Does Not Cover:
6. Damage or defects caused by the product being stored in a damp, unheated environment.
7. Damage or defect caused by dirt, dust or debris entering the appliance during installation, construction or finishing work.
8. Consequential loss (to the extent permitted by the law) relating to other associated products that have not been
supplied by Charlton & Jenrick.
9. Consequential loss (to the extent permitted by law) related to decorations, furnishings, or other household assets.
10. Removal and re-installation costs.
You will receive warranty details with your appliance’s instruction manual – please complete the warranty form online at www.charltonandjenrick.co.uk/contact/warranty-registration/
For more information on the warranty please call our help desk on 01952 200 444. To register your warranty online please go to https://www.charltonandjenrick.co.uk/contact/warranty-registration/
