Warranty Information
1. For items dispatched on our own vans, Specflue will replace damaged goods (both concealed
internal damage and cosmetic external damage) or those lost in transit, provided that we are
notified within 72 hours of delivery.
2. Where goods have been delivered in error; damaged in transit on our own vehicles; have a
manufacturing fault or failed under warranty, Specflue will arrange collection at our expense. No
further charges, such as re-handling, will be applied.
3. Goods dispatched by third party carriers are at the customer’s risk. It is the customer’s
responsibility to check for damages both concealed (internal) and cosmetic (external) upon
delivery. The drivers that our carriers use will wait for up to 15 minutes for goods to be inspected.
Customers must ensure that they thoroughly check their order before the carrier driver leaves. If
goods are damaged, please sign for the goods as ‘damaged’. Deliveries signed for as ‘unchecked’
do not qualify as damaged. If a customer receives goods that are damaged via carrier, their account
will not be credited if the delivery was signed for as ‘good condition/clear/unchecked’.
4. Damaged items received under the invoice value of £50 – Please email a photograph of the
damaged item to Specflue. Once received and proof of purchase verified a replacement item will
be dispatched free of charge at the earliest convenience.
5. Damaged items received over the invoice value of £50 - Please email a photograph of the
damaged item to Specflue. Once received and proof of purchase verified a replacement item will
be dispatched free of charge at the earliest convenience. This is subject to the goods being signed
for as ‘damaged’ and reported in the timeframe outlined in points 1 and 3 above. Collection of the
goods will be arranged for a convenient date. No carriage charges will apply.
6. Incorrect items received under the invoice value of £50 - A replacement item will be dispatched
free of charge at the earliest convenience. No collection will be required for the incorrect item.
7. Incorrect items received over the invoice value of £50 – A replacement item will be dispatched
free of charge at the earliest convenience. Collection of the incorrect item/s will be arranged for an
agreed date. No carriage charges will apply.
At Specflue we pride ourselves in ensuring that your orders leave our premises in the best packaging
available, to prevent any damage during transit. We monitor the performance of our carriers and only
use carriers with a proven track record.
