A different take on our Go Eco stove range, the Go Eco Excel 5 Wide Low Lintel is a shorter version of our popular Go Eco Excel range. This stove offers the best of both worlds with large stove performance, with the same 5kW heat output as the rest of the Go Eco range.
This stove is specifically designed to fit into chimneys with a low lintel, enhancing even the most compact of fireplaces. Benefitting from state-of-the-art firebox combustion technology for clearSkies level 5, Ecodesign 2022 ready and DEFRA exempt heating as standard.
Key Features:
• Specially designed for low lintel fireplace openings. • 84.8% efficient. • Extra powerful air wash system. • Patented tertiary air system. • clearSkies Level 5 certified – ultra clean burning. • SIA Ecodesign 2022 certified and DEFRA Exempt for burning wood in smokeless zones. • Full multi-fuel capability as standard. • Laser profiled and fully seam welded room sealed construction for modern houses. • Cast door construction. • 300mm (12″) slimline body depth as standard. • Static Multi fuel bar Grate. • Corrosion resistant steel ash pan. • Firebrick refractory liners for longevity. • Superimposed hearth compatible. • Top & Rear flue connection. • External air compatible as standard with external air connection kit available as an option. • Double slide controls for full control of the burn. • 3-year extended parts warranty (first 2 years parts & labour).
Warranty Information
Go Eco Multi-fuel Stoves Three-Year Parts Warranty
PLEASE NOTE: The first two years are parts and labour, and the extended one is parts only.
Your Go Eco Stove warranty commences from the date you purchase your stove, and you need to retain your receipt or invoice
as proof of purchase.
Your stove comes with a two year parts and labour warranty, with the option of extending the parts warranty for a further one
year if you fill in your warranty registration online within one month of purchasing your product. For any warranty-related
matters, kindly reach out initially to the retailer from whom you purchased the fire. Your contract primarily resides with them,
and in most instances, they possess the capability to address and resolve your concerns. If they are unable to assist, then they
will escalate the issue to us for further resolution.
Whilst filling in your registration form either enclosed with the instruction manual or online at www.charltonandjenrick.co.uk
you will require the details of the Authorised Charlton & Jenrick dealer you purchased the stove from. Only stoves purchased
from an Authorised Charlton & Jenrick Dealer and registered within the allotted time will qualify for the extended three-year
warranty.
For the extended warranty to be valid the installation of the stove must comply with relevant Building Regulations and must be
carried out by a suitably trained and qualified person (HETAS or other competence scheme registered in the UK or equivalent
in other countries). The installer needs to complete the certificate of installation and the commissioning report and you need to
keep these to produce should you need to make a claim against the warranty. This warranty does not cover any aspect
whatsoever of the flue arrangements for the installation, or the installation work itself, as these are beyond the control of
Charlton & Jenrick as the manufacturer of the stove. It is a condition of the guarantee that the flue be swept, checked, and
cleaned by a suitably qualified individual as appropriate at least once per year. It is also a condition of the warranty that you
have your stove serviced annually by a suitably trained and qualified person (HETAS or other competence scheme registered in
the UK or equivalent in other countries) and any maintenance work needed be carried out at this time. Stove paint finishes
require touching up or re-painting from time to time and failure to maintain the surface finish of a stove can lead to unnecessary
corrosion. Looking after the paint finish is normal maintenance and not covered by warranty. Receipts and records of the annual
services are required in the event of a warranty claim after the first 12 months and in the period of the extended warranty.
Replacement or repaired products are only covered for the remainder of the original warranty period.
Should you wish to make a claim, in the first instance you should contact the Authorised Charlton and Jenrick Dealer you
purchased the stove from. They are experienced and qualified to offer assistance, to hopefully resolve the issue or escalate to
Charlton and Jenrick on your behalf.
Terms, Conditions & Exclusions of the Extended Warranty
1. The following items are considered consumables and are not deemed to be covered under warranty for normal use:
firebricks, glass, rope seals, log retainers, baffles, grate parts, ash pans and liners.
2. The appliance must be used in accordance with the user’s instructions.
3. The appliance must be serviced annually by a suitably trained and qualified person (e.g., HETAS or other competence
scheme registered in the UK or equivalent in other countries).
4. This warranty is not transferable and relates to the original installation only and solely for the benefit of the original
purchaser. Proof of purchase will be required.
5. The warranty is void if the stove has been subjected to misuse, an accident or been modified/repaired by any person
other than the authorised employee or authorised representative of Charlton & Jenrick. This includes use of incorrect,
non-recommended or damp fuels and damage caused by over-firing the stove, details of which can be found in the
instruction manual.
6. The warranty is void if damage caused by incorrect installation where the stove has not been installed in accordance
with the Charlton & Jenrick installation manual or if the installation does not conform to local building, fire, and safety
regulations.
7. No warranty is given for corrosion or other associated damage caused by condensation, damp or water ingress into
the flue, chimney, or surroundings of the stove.
8. The registration must be correctly filled in online within 1 month of purchase.
9. This warranty expressly excludes any consequential or incidental liability or inconvenience arising from any fault,
howsoever caused.
10. By completing the registration form online and keeping a record of having your fire serviced annually you extend the
material cover of your two year labour and material guarantee by one year.
Charlton & Jenrick Sales, Returns, and Warranty Policies 2024
